The DroneMobile module in your vehicle is not receiving commands from the server. 

• You may try unplugging the DroneMobile module if you know where it is located for 2-3 minutes, then reconnect and allow 5 minutes for the Dronemobile module to connect before sending commands.

• You may visit your local dealer and have them remove the negative battery cable from your vehicle's battery for 2-3 minutes, then reconnect and allow 5 minutes for the Dronemobile module to connect before sending commands.

(Please note that removing the power from the vehicles battery may  require an anti-theft code for your radio, we are not responsible nor able to provide the anti-theft code.)